KEYS & PROPERTY ACCESS
Posh Pets requests two sets of keys. One will be kept with your primary Posh Professional and the second will be kept in a secure lockbox in our office as a backup.
For clients who live in an apartment building and prefer to leave their keys with the concierge, you are required to notify building management to give Posh Pets access to them. Please note that we start the time of your visit when your Posh Professional gets to the front door of your building, and waiting on a concierge may eat into the time of your visit.
Clients with a coded entry to the front door or garage are required to provide this code to Posh Pets for entry into the home. Only your Posh Professional and management will have access to this code. In cases like this, we still ask to have one back-up key to keep in our office in case of any malfunction of the key code.
If the client prefers to keep their key in a lockbox on their property, the client is required to provide the lockbox and combination code. Only your Posh Professional and management will have access to this code. In cases like this, we still ask to have one back-up key to keep in our office in case of any malfunction of the lockbox.
* If you’d prefer to keep your keys in between pet sittings, there is a $5 key pick up/key drop off fee.
** All clients who provide Posh Pets with keys must fill out an intake form during their initial meeting acknowledging how many keys are in our possession. This form will be kept in the client’s file and will be noted accordingly when keys are returned to the client.
HOLIDAY RATES & SURCHARGES
We know that your pets don’t celebrate holidays like you do, but we’re happy to provide services on the following holidays: New Year’s Eve (after 5pm), New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve (after 5 pm) and Christmas Day for a $20 surcharge
A $3.50 surcharge will be added for any dog walks on Saturday or Sunday.
After Hour Visits:
All services scheduled to start before 9 am after 5 pm after will incur an after hours surcharge of $5. Services scheduled to be completed after 9 pm will incur a late night surcharge of $15.
Additional Pet Fees:
An additional fee of $5 per dog will be added to each walk. Each additional pet scheduled for an overnight will carry a $15 fee.
Due to high demand over holidays, a 50% deposit is required to confirm pet care over a listed holiday with the balance being due upon conclusion of services. Should the sitting cancel more than two weeks prior to the beginning of services, the deposit can be used towards services to occur within six months. Services that are canceled within two weeks of the beginning of services will cause the deposit to be forfeited.
Services that are cancelled by 9 p.m. the evening before your scheduled service will not incur a cancellation fee. The fee for cancellations after 9p.m. the day before a service, but before 10 a.m. the day of service is 50% of the original cost of the service. All cancellations after 10 a.m. on the day of the scheduled service will be charged the full amount of the service.
WEATHER CONDITIONS | INCLEMENT WEATHER
We will make every effort to complete your scheduled service during inclement weather. Your Posh Professional will use their best judgement regarding safety. If they determine that it would be risky for your pet or our staff to be outside, we will delay or cancel the service at our discretion. The same would apply if your Posh Professional cannot reach your home safely because of poor road conditions (snow, ice, etc.) You will be notified immediately of any change or cancellation. If the Federal Government closes due to inclement weather and you would like to cancel your service, we will waive any cancellation fees.
In an effort to ensure that our Posh Professionals are reimbursed for their parking, clients who live in areas with limited street or metered parking only will be invoiced for the parking fee incurred. A copy of receipts will be provided upon request.
PET SITTING DEPOSITS
Posh Pets reserves the right to collect a 50% deposit on all pet sittings of seven or more days or over the above listed major holidays. This deposit is non-refundable if services are canceled within one week of the arrival date. The balance of the sitting is due upon the completion of services.
In order to protect our team members who are often reserved months in advance for services, Posh Pets reserves the right to request prepayment for clients who have had payment issues or special cancellation clauses for clients who have had multiple cancellations.
Please note that these policies are subject to change without notice.